Frequently Asked Questions
Find answers to the most common questions about orders, shipping, returns, and more.
How long does shipping take?+
Standard shipping takes 5-7 business days within Europe. Express shipping (2-3 days) is available at checkout. International orders may take 10-14 business days.
What is your return policy?+
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and with original tags attached. Sale items are final sale and cannot be returned.
How do I track my order?+
Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order using our Track Order page.
Do you ship internationally?+
Yes! We ship to most countries worldwide. Shipping rates and delivery times vary by location. All international orders may be subject to customs fees and import duties.
How do I care for my silver jewelry?+
To keep your silver jewelry looking its best, avoid contact with water, perfume, and lotions. Store in a cool, dry place. Use a soft cloth to polish gently when needed.
Can I change or cancel my order?+
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us within 2 hours of placing the order.
What payment methods do you accept?+
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.
Do you offer gift wrapping?+
Yes! All orders come in our signature ICARUS packaging, perfect for gifting. You can add a personalized note at checkout.